At Basantē, we believe in making your shopping experience seamless and trustworthy. That’s why we offer a No-Questions-Asked 3-Day Return & Refund Policy on most of our products.

Easy Returns – Simple & Transparent

You can initiate a return within 3 days of receiving your order if you’re not fully satisfied. To place a return request, please fill out our [Return Request Form] within the specified window.

⚠️ Note: Returns will not be accepted after 3 days under any circumstances. Refunds are processed only for returned items after inspection.

Important Note on Sale Offers

Buy 2 Get 1 Free Offer: Returns are not allowed for promotional orders. However, exchanges are available for items under this offer.

How to Request a Return

• Submit your return request within 3 days of delivery using [this link].
• For any issues, reach out via WhatsApp or call us at +91 99983 87686 (Mon–Sat, 10 AM to 6 PM).
• Please record an unboxing video while opening/returning the item to help us validate your request.
• Our logistics partner will schedule a pickup within 72 hours of your request.

Exchange Policy

• Exchanges are only available for products from the Buy 2 Get 1 Free offer.
• If your order is damaged or defective, you can exchange it for the same item within 3 days of delivery.
• Place your exchange request via [this link].

Refund Processing

Refunds are initiated only after the returned product reaches our warehouse and clears quality inspection.

For Prepaid Orders

• Refunds will be credited to your original payment method within 3–4 business days post inspection.

For Cash on Delivery (COD) Orders

• You will receive a secure refund link via Email, SMS, or WhatsApp from +91 99983 87686 within 4–5 business days of inspection.
• To complete the refund:
  1. Click the link
  2. Verify with OTP
  3. Enter your bank details or UPI ID
  4. Submit to receive refund within 24 hours

Order Cancellation Policy

Orders can be canceled only within 12 hours of placing them.

• Prepaid order refunds may take 5–7 working days to reflect in your account post cancellation.

Color & Product Disclaimer

We make every effort to display our products as accurately as possible. However, slight color and detail variations may occur due to photography lighting and screen differences.

• Minor variations in size, detailing, or fabric weight may also occur and are not considered defects.

Thank you for choosing Basantē – where luxury meets comfort.
Your trust means everything to us. 💛