Last updated: February 11, 2025

At Basantē, each piece is prepared with utmost care, craftsmanship, and attention to detail. This Shipping & Delivery Policy explains how and when your order will be processed and delivered once a purchase is made through https://basante.in.

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Order Processing

• Orders typically take 7–12 business days to process, excluding weekends and public holidays.
• Each garment is made and quality-checked before dispatch.
• In case of unexpected delays, our team will notify you by email or phone.

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Shipping Timelines

• Once dispatched, orders are usually delivered within 2–3 business days across India through our trusted delivery partners.
• Delivery timelines may vary depending on your location, courier service, and any unforeseen logistics issues.

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Express Requests

Need your order sooner? We’d be happy to assist. Please contact us at hello@basante.in before placing your order, and we’ll do our best to accommodate your request.

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Shipping Charges

• Standard shipping charges (if applicable) will be calculated at checkout.
• From time to time, Basantē may offer free shipping promotions.

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International Shipping

Currently, Basantē ships only within India. International delivery options will be announced in the future.

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Order Tracking

• Once your order is dispatched, you will receive a confirmation email with tracking details.
• You can use this link to monitor your order status in real-time.

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Delivery Attempts

• Our delivery partners will attempt delivery at your provided address.
• If unsuccessful, they may reattempt or contact you for further instructions.
• Orders undeliverable due to incorrect addresses or repeated failed attempts may be returned to Basantē.

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Returns & Exchanges

• Detailed information on returns, exchanges, and cancellations is provided in our Returns & Exchange Policy.
• Return eligibility and conditions apply.

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Customisation & Special Requests

Every Basantē product page features a Reach Out for Customisation option. If you’d like to request custom sizing, alterations, or other adjustments, please write to hello@basante.in before or after placing your order.

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Product Page Details

Each product listing on our website includes:

• Product name, price (inclusive of taxes), colour, available sizes, and size chart
• Description: fabric & craftsmanship, fit & fall details, care instructions
• Shipping & return information
• Brand name of the product
• Social sharing options
• Cross-sell recommendations (based on category, fabric, or colour)
• A “Why was this curated?” section — a short note about what makes the piece unique

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Contact Us

For any questions related to shipping or delivery, please reach out to us at:
📧 hello@basante.in
📍 Basantē, Phoenix Halcyon, Road no 78, Jubilee Hills, Hyderabad – 500033
📞 +91 9704289555